Skip to content

I Need Help


Have questions about education abroad?

We're here to help! 
 

I Need Help Getting Started

If you are looking for help getting started, review our step-by-step "how to study abroad" guide. Also consider attending our weekly Study Abroad 101 Information Session series.
 

I Need Help Selecting a Program

If you are looking for help identifying which program(s) might be right for you, first try using the advanced search function on the goabroad website (select "search programs" from the left navigation menu, and then "advanced search" and filter by country, region, program term, language of instruction, available coursework by area of study, and more). The filters are not perfect, but they will get you started! 
 

I Have Questions About a Specific Program

Be sure to read through the full electronic brochure for your program. Click through all of the brochure tabs for information on dates, coursework available, program itinerary, cost, application procedures, payment deadlines, and more. For CSUIP programs, you will be redirected to the CSUIP website for additional program information and to apply. 
 

I Need Help with Financial Planning for my Study Abroad Program

The Education Abroad Office is only able to provide generic financial aid information. To discuss your specific financial aid situation and needs, contact Stevonna Lathan, or visit the Financial Aid and Scholarships Office in University Hall (UH-150). Drop-in financial aid advising is available Monday through Friday from 9:00 a.m. - 12:00 p.m. and 1:30 - 4:00 p.m. See also our Financial Aid and Scholarships pages for additional information. 
 

I Need Help Figuring Out Which Classes to Take Abroad

If you will study abroad with any program except one that is CSUSB-led, you will need to propose course substitutions to the Director of Academic Advising (for GE classes) and/or to your Department Chair (for major and minor classes) for approval. Find help on our Academic Planning page. 
 

I Want to Join the Education Abroad Mailing List

To be kept up to date with new programs, scholarships, and upcoming deadlines, create an advising profile on the Education Abroad website. This will also enable you to save programs of interest to your profile and keep track of your favorites! It will also ensure that you are included in our mailing list. 
 

I am Studying Abroad and I Need Help

If you are experiencing an emergency, contact local emergency services and notify CSUSB Police at 001-909-537-5165. An officer will be available to assist you 24/7, and will alert other University personnel regarding your emergency. You can also contact University Police via messaging using the CSUSB Safe App (click on “Safety Toolbox” and then “Chat with University Police”). Additionally, 

  • In case of arrest, detention, missing person, abduction, robbery, assault, or death, contact the US Department of State Overseas Citizens Emergency Center at 001-202-501-4444. 
  • For reports or concerns regarding discrimination on the basis of gender or sexual orientation, sexual harassment, sexual misconduct, sexual exploitation, dating and domestic violence, and stalking, contact the CSUSB Title IX Officer at +001-909-527-5669 or IEC@csusb.edu. 
  • For general information and guidance for mental health support, contact CSUSB Counseling and Psychological Services at +001-909-537-5040. 
  • To anonymously report concerns with your program or an incident that has taken place, use the CSUSB Education Abroad Incident Report Form. 


I Can't Find the Answer to my Question on the Website

Get in touch with our office staff.
 
  • Email | If you have a quick question about study abroad, the application process, or a particular program, try sending it to our team via email at goabroad@csusb.edu.
 
  • Phone | Call the office Monday through Friday between the hours of 8:00 a.m. and 5:00 p.m. (summer hours Monday through Thursday 7:00 am - 5:30 p.m.) at 909-537-5193. Ask to be connected to the Education Abroad Office.  
 
  • Drop-In Advising | Come chat with an available staff member in person at the Education Abroad Office, located on the third floor of the CGI building. Current Drop-In Advising Hours are limited to: Tuesdays 1:00 - 2:00 p.m., Thursdays 4:00 - 5:00 p.m.. If you have questions about a CSUIP program, drop-in advising is also available separately with a CSUIP advisor. 
 
  • One-on-One Advising | Students with specific questions about in-progress study abroad applications are encouraged to make an appointment with the Education Abroad Office for one-on-one advising. Appointments are generally available Tuesday through Friday from 2:00 p.m. - 4:00 p.m. In person and virtual options are available. 
  

The CSUSB Education Abroad Team

Amy (Ying-Mei) Chien, Study Abroad Coordinator

Dr. Arianna Huhn, Director of Education Abroad

Katherine Parada, ASC Nicole Magana-Valencia, Student Assistant